Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively.
 
This course aims to equip learners with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors.
The course covers a variety of key topics crucial to providing excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.
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This course is split into five manageable units:
Unit 1: Information, advice or guidance in practice
Unit 2: Developing interaction skills for information, advice or guidance
Unit 3: Signposting and referral in information, advice or guidance
Unit 4: Information, advice or guidance in context
Unit 5: Skills for advice providers